My order was cancelled/rejected by the supplier. When will the funds be returned?

We review the list or orders that have been fully cancelled/rejected by our suppliers on a weekly basis and close those orders out to return the funds to the student’s ESA.

Unfortunately, when a supplier partially cancels or rejects an individual item on an order, we must wait until all approved items have been invoiced before we can close the order. This is dependent on the individual supplier, but orders should be closed and funds returned within 90 days.